Residents can stop utility service using the following methods:
Use our secure online form to close your utility account. The termination will be completed within 48 business hours of receipt based upon requested stop date.
Call us at 209-577-5395 during normal business hours.
Visit the City of Modesto Customer Services Division located at 1010 10th Street, Suite 2100.
Note: You will receive a final bill for service provided through the account termination date.
You may contact Customer Service at 209-577-5395 or visit our office during normal business hours with any questions or concerns regarding this process. Our normal business hours are Monday through Friday from 8:30 AM until 4:30 PM.
Real Estate Agents can stop utility service by visiting the City of Modesto Customer Services Division located at 1010 10th Street, Suite 2100, by phone at 209-577-5395 or by completing the process through our online web portal. All online requests will be processed within 48 business hours, excluding holidays and weekends.