Coronavirus Disease 2019 (COVID-19)
Stanislaus County COVID-19 Vaccine Clinics
- View the clinic locations and hours for updated vaccination site information.
- Schedule a vaccination appointment online or call 833-422-4255.
- For more information, call 209-558-7535 or visit Stanislaus County Health Services Agency website.
We’re working hard to keep you safe
Many of the services and meetings available to the public at Tenth Street Place are also available on the City's website, by phone, or by mail. Click through the tabs below for a list of services available to the public online or by phone.
- Pay utility bills, parking citations, business license fees, and other invoices
- Start and stop utility services
- Request payment arrangements or extensions
- Commercial and residential landscape plan check inquiries and inspection scheduling
For services or questions by phone, call 209-577-5200.
For the latest COVID-19 information provided by our local Public Health Officials, follow StanEmergency on Facebook or visit the StanEmergency website.
- City Facilities Access & Closures
- Utility Billing, Business License, and Finance
- City Services
- Planning/Building Divisions & Resources for Businesses/Vendors
- Meeting Cancellations
Announcements related to City facilities and buildings services, operations, and meetings can be found below and in the tabs above. The following (and under the tabs above) is a comprehensive list of City services available by phone, online, or by email services.
General Call Center
- The call center at 209-577-5200 is fully staffed and prepared for your questions about City services and operations. Our average wait time has been 2 to 3 minutes.
Parks, Recreation & Neighborhoods
Please contact the Parks, Recreation and Neighborhoods Department for impacted facilities and programs. They can be reached Monday through Friday from 8:30 AM to 4:30 PM (closed for lunch 12-1PM) at 209-577-5344 or by emailing recreation.
Golf Courses and City Park Information
Creekside and Dryden golf courses; parks and playground equipment; tennis, pickle ball, basketball, and volleyball courts; and the dog park are open. Please continue to maintain social distancing with non-household members.
The following is a comprehensive list of in-person, by phone, online, or by email services.
Business Licensing
Online Services
Visit the Business License Website to:
- Report and pay business license taxes
- Pay balance due on business license account
- Download new business license application
- Download SB205 Form
- Check listings for licensed businesses
Email Services
Email Business License Team to:
- Submit completed SB205 Form
- Submit New Business Application
- Request a copy of quarterly report
- Ask business license related questions
- Submit Name change documentation
- Submit location change documentation
Phone Services
Call 209-577-5389 to speak with a representative regarding a City of Modesto business license account or business license related questions and to request a copy of quarterly report.
Services by Mail
Our Mailing address is: 1010 10th Street, Modesto CA 95354. Services available by mail are:
- Pay business license tax and/or balance due
- Remit new business license application
- Remit SB205 application
- Final and close business license account
- Submit Name change documentation
- Submit location change documentation
Miscellaneous Accounts Receivable Services
These are some examples of the services handled by Accounts Receivable:
- Admin Citations
- Airport hangar fees
- Cell tower rent
- Compost sales
- Retiree benefit payments
- Property damage bills
- Monthly rent bills
Online Services
Visit our Online Payments web page to:
- Pay invoices
- Check account balances
- Make a one-time payment
- Set up recurring payments
- View monthly statements
- Sign up for eBilling
Phone Services
Call 209-577-5303 or email Accounts Receivable to:
- Request Lien Payoffs/demand notices
- Request copies of invoices
Parking Citations
Online Services
Visit our Parking Citations web page to pay a citation, appeal a citation, look up a citation received and more.
Phone Services
Call 209-571-5140 to:
- Set up payment plan
- Speak with a representative regarding a citation received
- Request an appeal form
- Speak with a representative about appeal options/timeline
- Inquire about residential parking permits
Utility Billing
Online Services
Visit our Utility Billing web page to:
- Sign up for new service
- Pay a deposit for new service
- Close an account
- Make a one-time payment
- Schedule a one-time payment
- Set up recurring payments
- View account information including consumption, payment, and billing history
- View a copy of your bill
Phone Services
Call 209-577-5395 to:
- Sign up for new service
- Move an existing service to a new address
- Pay a deposit for new service
- Close an account
- Make a one-time payment through our automated system
- Speak with a representative regarding a utility account
- Set up a payment arrangement
- Request a payment extension
- Listen to account information such as payment and billing history through automated system
- Request a copy of your bill
Billing Discounts and Payment Information
The City of Modesto offers a Utility Billing Assistance program for qualifying customers who can receive a $35 discount each monthly billing cycle. To learn more visit the Billing Assistance page or call 209-577-5395.
For the foreseeable future, the City of Modesto Utility Billing Division will not be disconnecting water service for non-payment of your utility bill. We would like to reassure our customers that the ongoing coronavirus (COVID-19) pandemic will not impact the delivery of reliable, clean water for our residents and businesses.
At this time we are strongly encouraging our customers to use resources such as our online and phone payment options. The Utility Billing Division has representatives available by phone at 209-577-5395 Monday through Friday from 8:30am to 4:30pm to provide assistance with your utility bill, including activating new service, making payment arrangements, or requesting a payment extension.
City Services
All City services continue, but residents and businesses may experience a slower pace in response times. We must operate safety within the orders from health officials, and therefore have many employees working remotely or in shifts. Here are some specific examples:
Call Center
- The call center at 209-577-5200 is fully staffed and prepared for your questions about City services and operations. Our average wait time has been 2 to 3 minutes.
Compost Facility
- The Compost Facility is open for organic waste deliveries and compost sales. Purchases must be made with a credit or debit card.
- From November 2020 through June 2021, there may be traffic delays and detours to accommodate entrance/exit construction.
- Call 209-571-5144 or visit the composting web page for any questions.
Forestry
- There will be some delays for tree pruning related activities as crews are currently addressing dead and hazardous trees as a priority.
- The division will be addressing trees that are infested with mistletoe during the winter months.
- Crews are pruning trees that residents have requested service for as a second priority. Crews are also providing clearance pruning in cases where trees have been inspected and some form of service has been identified as necessary to ensure the safety of the public and/or the health of the tree.
- For after-hours or emergency service requests, call 209-342-2253.
Green Waste, Street Sweeping, and December Leaf Collection
- Collection of green waste piles is a monthly (January to November) service and may have some delays due to the number of residents served. Collection schedules are strictly followed when possible, but due to some areas with heavier debris, crews are subject to occasionally running behind schedule. Do not hesitate to call 209-577-5463 if you notice any dangerous piles of organic debris.
- December is designated for Leaf Collection Only. No green waste will be collected from the streets and alleys during this month. Leaf piles are collected from streets only during the month of December. There is no set schedule for leaf collection. Green waste collection may resume normal operations in January.
- In December, street sweeping crews follow behind leaf collection crews. Streets may get swept within 24 hours after leaf collection, though communities should expect streets will unlikely be swept on traditional days due to leaf collection.
- Christmas Tree Collection will start in January when the green waste collection schedule resumes.
Solid Waste
- Collection of garbage and organic recycling is operating normally with no interruptions to service.
- Additional services, including bulky item pickup and drop-off voucher, soil and used filter collection, code enforcement inspections, illegal dumping abatement, Waste Tire recycling and other services are operating normally but may experience some delays.
- Buy-Back Recycling Centers are open in Modesto. To locate one in your area, call 209-577-5495 or 1-800-RECYCLE or visit CalRecycle website.
- To limit contact between staff and the public, please contact us by phone at 209-577-5494 or online for inquiries. Please contact us before coming in to the office; in most cases, we can handle issues by phone or electronically and avoid requiring staff or the public to make in-person contact.
Transit
- MAX is currently operating at normal service levels.
- MAX to ACE Commuter Express will offer service to the ACE trains that are operating.
- MAX to BART will continue to operate its weekday schedule.
- There are no changes to Modesto Area Dial-A-Ride (MADAR) service.
- Masks are required on all MAX and MADAR vehicles. MAX appreciates your understanding and would like to emphasize our commitment to rider health and safety.
- Employees are now routinely cleaning and sanitizing the Transit Center.
- Visit the Modesto MAX website for more information.
Parks Operations & Maintenance
- Our tagging abatement crew continues as normal throughout the City responding to tagging and graffiti.
- Park restrooms are now closed to deter vandalism.
Recreation
- Our recreation team is looking for creative ways to engage the community and excited to be offering virtual and in-person programming. Visit our Recreation web pages to learn more about our current offerings. Get more information by subscribing to our News Flashes and following the Recreation team on social media.
Water and Wastewater Operations
- Call 209-342-2246 to report water leaks or water waste, or for general water services questions.
- Call 209-577-6200 to report hazardous material spills and industrial waste, or for sewer and storm drain issues.
- All water and waste water services to and from our customers remain completely operational as normal.
- Response to customer requests may be slightly delayed.
Other Services and Contact Information
| Office | Phone Number |
|---|---|
| Building Permits | 209-577-5232 |
| Business Licenses | 209-577-5389 |
| City Council and Mayor | 209-571-5169 |
| Park and Facility Reservations | 209-577-5344 |
| Risk Management and Claims | 209-577-5411 |
| Transit Services | 209-577-5292 |
| Utility Billing and Customer Service | 209-577-5395 |
The following is a comprehensive list of in-person, by phone, online, or by email services.
Visit the Community & Economic Development web page for more information.
Division Contact Numbers
| Division | Number |
|---|---|
| Building Safety & Neighborhood Preservation | 209-577-5232 |
| Planning | 209-577-5267 |
| Community Development | 209-577-5211 |
| Land Development & Engineering | 209-342-4712 |
| Transportation, Engineering & Design | 209-342-4712 |
| Administration | 209-571-5566 |
| Economic Development | 209-571-5566 |
Planning
Online Services
To take advantage of our many online services, visit the Planning web pages. Here are some of the services available on our website:
Email Planning staff if you have questions.
Phone Services
For general questions, you can reach the Planning division by calling 209-577-5267.
In Person Services
We are accepting drop-in customers, Monday through Friday from 8:30 AM to 4:30 PM. No appointment is necessary.
Building Safety
Building Safety has implemented an electronic permitting system, which allows electronic submittals, checks and communication, so there is no reduction in the number of permits to be reviewed.
Online Services
Visit the Building web pages online. Here are some of the services available on our website:
- Apply for Permits
- Permit Research
- Submit a Neighborhood Complaint
- Look Up Codes
- View an Assessor’s Plot Map
Phone Services
- For general questions call 209-577-5232
- For Inspection requests call the Automated IVR System at 209-571-5881
In Person Services
The development Center is open for drop-in customers from 8:30 AM until 4:30 PM, Monday through Thursday. Fridays are reserved for appointments. To schedule and appointment, call 209-577-5232 extension 0.
Resources for Modesto businesses
Economic Development COVID-19 Notice
- Business Advisory Services are available by phone
- Entertainment Permit counter is closed for walk-in application meetings. For assistance regarding a Special Event, please call Economic Development.
Modesto OpenAir Temporary Outdoor Dining Initiative
Take advantage of the Modesto OpenAir Temporary Outdoor Dining Initiative! Restaurants may use this opportunity to expand seating outdoors to remain open while mitigating the spread of COVID-19.
Apply for Business License
You can apply for a business license by using the application online and by emailing Business License.
Businesses can continue to make tax payments using Business License Tax portal at, if you experience any issues or have questions we are available by phone at 209-577-5389 or email.
Frequently Updated Resources
- Small Business Development Center (SBDC)
- Downtown Improvement District
- Downtown Modesto Partnership (DoMo) acebook Page
- Modesto Chamber of Commerce website
- California Employment Development Department COVID-19 FAQs for Employers and Employees
- State of California Coronavirus website
Vendors
The City appreciates the dedication and extra effort in ensuring deliveries are met for essential items and parts to keep our operations functioning. The City will continue to issue payments to our vendors for the goods and services provided to the City during this closure. All checks will be mailed and will be unavailable for pick-up at City Hall.
- Visit the City Council web page to see how best to participate in upcoming City Council meetings.
- All other Boards, Commissions and Committees will post meeting cancellations on their associated meeting calendars. Visit the calendars to learn how to participate in our meetings.
- Subscribe to the City's Notify Me to learn more about upcoming meetings and news.